FAQ.

Our current $350 USD offer gets you two separate cards for the price of one: Goblin Physical and Goblin Virtual. Use Goblin Physical for cash withdrawals and worldwide spending, and Goblin Virtual for mobile wallet and online payments.

No. You get two separate cards, not one card in two formats. Goblin Physical is a Mastercard with an MXN balance for cash withdrawals and worldwide spending. Goblin Virtual is a Visa with a USD balance for Apple Pay, Google Pay, and online payments. Each card has its own fees and limits, and both are included in the current $350 offer.

Goblin Physical uses the Mastercard network. Goblin Virtual uses the Visa network. These are separate cards with different balances, fees, and limits.

No. Goblin Physical requires no KYC verification, passport, driver's license, or identity documents.

Our current $350 USD offer gets you two separate cards for the price of one: Goblin Physical and Goblin Virtual. International trackable shipping and support are included. After full release, the two cards will be sold separately.

No. We do not offer Goblin Physical or Goblin Virtual separately at the moment. Goblin Virtual, our Visa card, is issued to existing, trusted Goblin users and cannot be purchased on its own.

Goblin Virtual is issued to existing, trusted Goblin users. If you already hold Goblin Physical, contact support to confirm your eligibility and arrange issuance.

Once Goblin Physical arrives, contact support through the Community page. We’ll help you register both cards. If you already have Goblin Physical, get in touch to arrange Goblin Virtual.

Yes. Goblin Virtual supports Apple Pay and Google Pay for wallet payments, plus 3D Secure (3DS) for online payments.

ATM withdrawals are not currently available for Goblin Virtual. This feature will be available later; no release date has been announced. For cash withdrawals today, use Goblin Physical.

The Goblin Virtual holds USD. Its advertised 1.5% FX represents the approximate total difference compared with exchange rates shown on Google and similar services. A 1% FX markup is added on top of the underlying conversion rate, which can already differ from those reference rates. The 1% is not applied directly to the rate you see on Google, and it is included in the roughly 1.5% overall difference, not charged on top of it. The exact difference varies by currency and conversion time. Tap-to-pay: USD $20,000 per transaction and USD $20,000 per day. Online payments: USD $200,000 per transaction and USD $200,000 per day. Both limits apply: a payment must be within the single-transaction limit and your remaining daily allowance. Splitting payments does not increase the daily limit.

Not permanently. Our current $350 USD offer gets you two separate cards for the price of one: Goblin Physical and Goblin Virtual. After full release, the two cards will be sold separately.

$2,500 USD per transaction, $5,000 USD daily spending, and $500 USD daily ATM withdrawal. There is no monthly spending limit. Goblin Physical daily limits reset 24 hours after each transaction.

Bitcoin, Ethereum, Solana, Monero, and USDT. Always follow the wallet address and network shown in your current funding instructions.

Goblin Physical deposits: 3.5% for BTC, ETH, SOL, and USDT; 4% for XMR. Minimum deposit is $100. Goblin Physical has 0% FX fees, 0% Goblin Card ATM fees, and no monthly fee. ATM operators may charge their own fees.

Sign in to your dashboard, select the card you want to fund, and follow its deposit instructions. Send crypto only to the address and network shown there. You can manage deposits and check balances from the same dashboard; there is no need to use the legacy /balance API. The Telegram bot is also available.

Your balance reflects the crypto payment we receive, less the applicable coin and product fees—not the amount you originally entered. If you decide to send a different amount, use the same deposit address; there is no need to start again. Follow the address and network shown in your funding instructions. Card minimums and fees still apply.

Use the dashboard to view balances, make deposits, and manage your physical and virtual cards. It also delivers virtual-card verification code notifications and lets you secure your account with passkeys, YubiKey, and two-factor authentication. For quick access on your phone, add the dashboard to your home screen.

Setting up your account? You’ll need a unique invitation link. Contact @banklessinlatam on Telegram or our team on SimpleX to request one.

Open the Goblincards Dashboard at app.goblincards.com/profile to view and manage your cards and balances.

Yes. The web portal is now our main option for orders, deposits, and balance checks, but the Telegram bot remains active.

Choose a parcel locker for local delivery within the EU, without customs clearance. We primarily use DPD and InLocker, and support other locker providers too. At checkout, enter your locker number and contact details in the shipping field so we can arrange delivery.

International trackable shipping takes about seven days, up to fourteen maximum.

Contact support for a free reship or an eligible refund. Refunds after shipping exclude the shipping fee and are subject to the refund conditions in our Terms, except where applicable law requires otherwise.

Yes, for any reason before successful card use. Eligible refunds are full before shipping and exclude the shipping fee after shipping. Card orders are not refundable after successful use. Publicly sharing a card BIN results in indefinite account suspension with no refund, even before successful use. Applicable statutory refund rights are unaffected. Contact support to request a refund.

Chip and contactless payment, no printed name, and a PIN included in the envelope.

Yes. Spend in USD, EUR, MXN, and more with automatic conversion and 0% Goblin FX fees. Country and merchant restrictions apply.

Three years. Renewal and lost-card replacement each cost $100.

You must be at least 18 years old. Country and merchant restrictions apply, so review the restrictions before ordering. Contact support if you are unsure about availability.

Choose Get your cards to open the web portal, then follow the order, shipping, and crypto payment instructions there. For help, contact SimpleX or Telegram support.

Support is available equally through encrypted SimpleX and Telegram at @banklessinlatam. Hours are 8am–10pm CST, English only.